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Frequently Asked Questions
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- What is my order status?
Click here to look up your order.
Read more - What payment methods are available?
We accept Visa®, MasterCard®, American Express, PayPal, Google Pay, Apple Pay and wire transfers. O...
Read more - Should I use spaces or dashes when I enter my credit card number?
No. Enter your credit card number without any spaces or special characters. It should be entered as ...
Read more - Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your ...
Read more - Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:The card has expired. Inco...
Read more - How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: "HTC by Luzern"
Read more - How do I get a copy of my invoice?
Please contact Customer Service to obtain a copy of your invoice.
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