Frequently Asked QuestionsSearch our articles or browse by category below.
- What is my order status?
Click here to look up your order.
- What payment methods are available?
We accept Visa®, MasterCard®, American Express, PayPal, Google Pay, Apple Pay and wire transfers. O...
- Should I use spaces or dashes when I enter my credit card number?
No. Enter your credit card number without any spaces or special characters. It should be entered as ...
- Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your ...
- Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:The card has expired. Inco...
- How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: "HTC by Luzern"
- Do I have to pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indic...
- How do I get a copy of my invoice?
Please contact Customer Service to obtain a copy of your invoice.